Main Features

• Your Customer can send car repair request from your website and also attach documents.
• Generation of unique car repair request on submission and record it as repair request in backend.
• Customer can check status of all car repair request tickets submitted by him/her on My Account page.
• Diagnosis of car repair requests and create quotation and send to your customer.
• Create Job Order / Work Order and assigned to Responsible or Technician.
• Configure Car Repair teams, Services, Service types.
• Configure Cars and Cars Parts.
• Car Repair more images.
• Print PDF – Car Repair Request.
• Car Repair Request User / Technician can communicate with customer using chatter and fill timesheet.
• Car Repair Request Manager can close ticket and send bill to customer (Billing from Quotation created from Diagnosis).
• Customer can give feedback and rating of Car Repair Request.
• Manage your Car Repair Request tickets using assignment to multiple Car Repair Request teams.
• Reports -> Car Repair Request in PDF, Car Repair Label and Car Repair Analysis Available.

Menus Available

• Car Repair
    Configuration
      Car Repair Teams
      Service Types
      Services
   Car Repairs/Service
      Car Repairs/Service
      Car Diagnosis
      Car Repair Tickets
      Car Work Orders
   Cars
      Car Parts
      Reports

Car Repair Team

You can create different Car Repair teams and assign Car Repair tickets to Car Repair team responsible to do that job.

Car Services Configuration

Car Service Type Configuration

Cars

Car Parts

Car Repair Request by Customer from Your Website

After Submit Customer will have Request Number for Future Reference and Communication.

On submit system will create repair request in backend under default repair team.

Backend Form Cars Repair Request

Repair Timesheet Tab Fill by Your Technician and Repair Team for Working Hours.

General Information Tab

Product Consumes Part Tab

Add Car More Images

Create Diagnosis Button from Car Repair Request

Diagnosis Created from Car Repair Request

Diagnosis Timesheet

Create Work Order Button from Car Repair Request

Work Order Timesheet Tab Fill by Repair User and Team

Work Order Information Tab

Create Quotations from Diagnosis of Car Repair

Quotations Created List View

Quotations Created Form View

Allow You to Close Car Repair Request if Job Orders are done.

Email sent to Customer on Close of Car Repair Request

My Car Repair Requests on Website – for Customer View

 

Feedback Link will be Send to Customer for Feedback on Car Repair Request Close

Thank you to Customer for Providing Feedback

Customer Rating Stored on Repair Request

Reports -> Car Repair Request in PDF, Car Repair Label and Car Repair Analysis Available